Last updated 5 September 2026
You can delete your Evidence City account yourself, at any time, and it takes
about ten seconds. You do not need to ask us.
It happens immediately. There is no waiting period and no way to undo it, so
take the moment to read the two lists before you type.
Write to the address on our contact page from the email address on the
account, and we will do it for you. We will ask you to confirm it is really
what you want, and nothing else.
Records of purchases. Tax law requires us to keep proof that a payment
happened, for longer than it requires us to keep anything else, and we cannot
delete those on request. They are a record of a transaction, not a profile.
Your finished runs, with your name cut off them. We keep how long runs
take and which puzzles people give up on, because that is how we find out
which cases are too hard. When you delete your account the link to you is
removed from those records — what is left is indistinguishable from a run
played by somebody who never signed in at all.
Moderation records, if you were ever an administrator and acted on
somebody else's account. A record of what was done, and by whom, is not worth
much if the person who did it can erase it.
An account that has published a case cannot be deleted on the spot, because
deleting it would decide what happens to work other people are in the middle
of playing. Delete your cases in the Studio first and the account will delete
normally, or write to us and we will work it out with you.
Our privacy policy covers what we hold and why, and the
data rights page covers the rest of what you can ask for.